Support
Flow is a habit tracker with a physical half. Tap a card in the app, touch your phone to your Flow mat, and the habit is logged.
If something is not working or you have a question, email hello@gettingyourflow.com and a real person will read it.
Common questions
Do I need the mat to use the app?
No. The app works on its own. To log a habit by hand, press and hold its card on the Cards tab and choose Log in the app. The mat makes logging faster and more satisfying — it does not make it possible.
How do I log a habit with the mat?
Open the app, tap the card for the habit you want to log, then hold the top of your phone against the mat. Your phone will show its own scanning panel while it reads. The card confirms with a tick when it lands.
Nothing happens when I hold my phone to the mat.
Three things to check, in order:
- Tap the card in the app first. Flow needs to know which habit you mean before you touch the mat.
- Hold the top edge of the phone against the mat. That is where the antenna is on every iPhone.
- Hold it still for a second. A quick brush is often not long enough.
If it still does not read, email us — include which iPhone you have.
Can I log something more than once a day?
Yes. When you create a habit, set Times per day — eight glasses of water, three sets, whatever it is. The card then counts towards that target instead of finishing after one. One tap can also be worth several: when a habit has a target above one, a small stepper appears on the card so you can say a tap counts for four.
I tapped the wrong card.
Press and hold the card and choose Undo last tap. It takes back the whole tap, including one worth several.
Does it work without internet?
Yes. Everything you log is saved on your phone straight away and sent up when you are back online. You can be offline for days and nothing is lost.
How do I delete my account?
Flow tab → scroll to the bottom → Account → Delete account. This erases your habits and their entire history from your phone and from our servers. It cannot be undone.
What do you collect about me?
Your habits, when you logged them, and an anonymous sign-in identifier from Apple. No analytics, no advertising, no tracking. The privacy policy has the full list.
Where do I get a mat?
Flow mats are available here at gettingyourflow.com.
Still stuck?
Email hello@gettingyourflow.com. Tell us what you were doing and what happened instead, and include which iPhone you have — it makes a real difference to how fast we can help.